INOASIS WEBSITE – RETURN POLICY

Return Policy:

At Inoasis LLP, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help.

Returns:

  1. You have 7 calendar days to return an item from the date you received it. 

  2. To be eligible for a return, your item must be unused and in the same condition that you received it. 

  3. Your item must be in the original packaging.

  4. Your item needs to have the receipt or proof of purchase.

Refunds:

  1. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

  2. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days, depending on your card issuer's policies.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us:

If you have any questions on how to return your item to us, contact us at customerservice@inoasis.co.uk

Exceptions:

Please note that certain items are not eligible for return due to hygiene reasons or customization. These include but are not limited to candles that have been lit, incense sticks that have been burned, and customized products. Additionally, clearance or sale items may not be eligible for return unless they are defective or damaged upon receipt.

Damaged or Defective Items:

In the unlikely event that your item arrives damaged or defective, please contact us within 15 days of delivery. We will work with you to arrange for a replacement or refund as necessary.

Cancellation Policy:

Orders can be cancelled before 4pm on the ordering day. Please contact us as soon as possible if you wish to cancel your order. Once an order has been processed and shipped, it cannot be cancelled.

Changes to Return Policy:

Inoasis LLP reserves the right to make changes to this return policy at any time. Any changes will be effective immediately upon posting on the website. It is your responsibility to review this return policy periodically for updates.

By making a purchase on our website, you acknowledge and agree to the terms of this return policy.

Last updated: [27th Dec]